FAQ
# Frequently Asked Questions
Welcome to Dealora Goods.
Below you will find answers to common questions about ordering, payment, shipping, returns, refunds, and customer service.
## 1. How do I place an order?
To place an order, select the product you would like to purchase, choose the available options if applicable, add the item to your cart, and proceed to checkout.
At checkout, you will be asked to provide your shipping, billing, and payment information.
Once your order has been submitted successfully, you should receive an order confirmation email.
## 2. What payment methods do you accept?
Dealora Goods accepts the payment methods displayed and available during checkout.
Available payment methods may vary depending on your location, device, order value, payment provider, and checkout configuration.
Only payment methods shown as available at checkout can be used to complete a purchase.
## 3. What currency are prices displayed in?
Unless otherwise stated during checkout, prices intended for customers in the United States are generally displayed in U.S. Dollars (USD).
Your bank, card issuer, or payment provider may apply foreign transaction fees or currency conversion fees if your account uses a different currency.
## 4. How long does order processing take?
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or holidays will normally begin processing on the next business day.
## 5. How long does shipping take?
Estimated shipping time within the United States is generally 5–12 business days after processing.
Estimated total delivery time is generally:
Processing Time: 1–3 business days
Shipping Time: 5–12 business days
Estimated Total Delivery Time: 6–15 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, logistics conditions, or other circumstances outside our reasonable control.
## 6. How much does shipping cost?
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Depending on the order, destination, promotion, or shipping method, free or promotional shipping may be available.
## 7. Do you ship throughout the United States?
We currently ship to eligible addresses within the United States.
Shipping availability may vary depending on the destination, product, carrier restrictions, or logistics conditions.
Certain remote locations, P.O. boxes, military addresses, or other special destinations may have limited shipping options or longer delivery times.
## 8. Are products shipped from the United States?
Some products may be fulfilled or shipped from warehouses or fulfillment facilities located outside the United States.
Fulfillment locations may vary depending on the product, inventory availability, warehouse location, and logistics arrangements.
## 9. How can I track my order?
When tracking information is available, we will send a shipping confirmation email after your order has been dispatched.
Please allow some time for the tracking information to become active in the carrier's system.
If your tracking information has not updated for an extended period, please contact us at:
service@dealoragoods.com
Please include your order number when contacting us.
## 10. Can I change my shipping address?
If your order has not yet been processed or shipped, we may be able to update your shipping address.
Please contact us as soon as possible at:
service@dealoragoods.com
Once an order has entered fulfillment or has already shipped, we cannot guarantee that the address can be changed.
## 11. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at:
service@dealoragoods.com
We will make reasonable efforts to cancel the order before it enters fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible.
If the order has already shipped, you may need to wait until delivery and then follow the applicable return procedure.
## 12. What is your return policy?
Eligible products may generally be returned within 30 days of the date your order is delivered.
To qualify for a return, the item must generally be in substantially the same condition in which you received it and include original accessories, manuals, parts, and packaging where applicable.
Please review our Returns & Refund Policy for complete return eligibility requirements.
## 13. How do I request a return?
Before sending any product back, please contact our customer service team at:
service@dealoragoods.com
Please provide:
- Your full name
- Your order number
- The item you wish to return
- The reason for the return
- Photographs or videos where relevant
After reviewing your request, we will provide return instructions.
## 14. What is your return address?
All eligible returns should be sent to the following return address after your return request has been reviewed and approved:
Return Address:
Room 706, Shouchuang Business Building
No. 5 Longhua Square 3rd Road
Fukang Community, Longhua Subdistrict
Longhua District, Shenzhen, Guangdong, China
Please contact us at service@dealoragoods.com before shipping your return so that we can confirm your return eligibility and provide the appropriate return instructions.
Please do not send returns to any other address unless specifically instructed by our customer service team.
## 15. Who pays for return shipping?
Responsibility for return shipping depends on the reason for the return.
If the item is confirmed to be defective, damaged, incorrect, or materially different from the product ordered, we will provide an appropriate remedy and cover reasonable return shipping costs where required.
For change-of-mind returns, including situations where you no longer want the product, ordered the wrong item, or ordered the wrong size or variation, you may be responsible for return shipping costs where permitted by law.
## 16. What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us as soon as reasonably possible at:
service@dealoragoods.com
Please include:
- Your order number
- A description of the issue
- Clear photographs or videos of the item
- Photographs of the packaging where relevant
After reviewing the issue, we may offer a replacement, refund, partial refund, or another appropriate remedy.
## 17. What if I received the wrong item?
If you receive an item that is different from what you ordered, please contact us at:
service@dealoragoods.com
Please include your order number and photographs of the item received.
If we confirm that the incorrect item was sent due to our error, we may provide a replacement, refund, or another appropriate remedy.
## 18. What if an item is missing from my order?
Some orders may be shipped in more than one package.
If all packages have arrived and an item is still missing, please contact us at:
service@dealoragoods.com
Please include your order number and a description of the missing item.
We will review the shipment records and provide an appropriate resolution if the missing item is confirmed.
## 19. Can I exchange an item?
Exchange availability depends on product inventory and return eligibility.
Please contact us at:
service@dealoragoods.com
In some cases, the fastest option may be to return the original item for a refund and place a new order.
We cannot guarantee that replacement inventory will remain available while a return is being processed.
## 20. How long does it take to receive a refund?
After an approved refund is issued, it may take approximately 5–10 business days for the funds to appear in your account.
Actual processing times depend on your bank, card issuer, payment method, or payment provider.
If you have not received an approved refund after a reasonable period, please first contact your bank or payment provider and then contact us.
## 21. How will my refund be issued?
Approved refunds will generally be issued to the original payment method used for the purchase.
In certain situations, a partial refund may be issued where appropriate and permitted by law.
Please review our Returns & Refund Policy for complete refund terms.
## 22. What if my tracking says delivered but I cannot find my package?
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check your mailbox and delivery area
- Check your porch, garage, parcel locker, or other safe delivery locations
- Ask household members or neighbors
- Contact the shipping carrier
- Allow up to 48 hours in case the delivery scan was recorded early
If the package still cannot be located, contact us at:
service@dealoragoods.com
We will review the situation and make reasonable efforts to assist.
## 23. What if my package appears to be lost?
If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us at:
service@dealoragoods.com
Please provide your order number and tracking information if available.
We may investigate the shipment with the carrier.
If the package is confirmed to have been lost, we may provide a replacement, refund, or another appropriate remedy.
## 24. What if I entered the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error, please contact us as soon as possible at:
service@dealoragoods.com
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has shipped.
## 25. Can my order arrive in multiple packages?
Yes.
In some cases, products from the same order may be shipped separately because they are stored in different fulfillment locations, become available at different times, or require different shipping methods.
If your order is divided into multiple shipments, you may receive separate tracking numbers.
## 26. Are sale or clearance items returnable?
Sale or clearance items may be eligible for return unless they are specifically marked as Final Sale or otherwise identified as non-returnable before purchase.
Final Sale items generally cannot be returned for change-of-mind reasons.
This does not affect any rights you may have for defective, damaged, incorrect, or misdescribed products under applicable law.
## 27. Are there any non-returnable items?
Certain products may not be eligible for return for health, hygiene, safety, customization, or other legitimate reasons.
These may include:
- Personalized or customized products
- Items clearly marked as Final Sale
- Gift cards
- Perishable goods
- Opened or used personal care or hygiene products
- Products that cannot be returned for health or safety reasons after opening
- Items damaged through misuse, neglect, modification, or improper handling
Where applicable, non-returnable status will generally be disclosed before purchase.
## 28. Is my payment information secure?
Payments may be processed by third-party payment service providers.
Dealora Goods generally does not directly store complete credit or debit card numbers or card security codes.
Payment providers process information according to their own terms, privacy policies, and security practices.
Please review our Privacy Policy and Payment Terms for additional information.
## 29. What should I do if my payment fails?
If your payment is declined or unsuccessful, please check that your billing and payment information is correct.
Payment failures may occur due to:
- Insufficient funds
- Incorrect payment information
- Expired payment method
- Billing address mismatch
- Bank restrictions
- Security controls
- Payment provider error
You may try again using another payment method displayed at checkout or contact your bank or payment provider.
## 30. What if I see a duplicate charge?
If you believe you have been charged more than once for the same order, please contact us promptly at:
service@dealoragoods.com
Please include:
- Your order number
- Your full name
- Transaction date
- Amount charged
- A description of the issue
For security reasons, please do not send us your full payment card number or card security code by email.
## 31. Do you charge customs duties or import fees?
Certain shipments may involve cross-border transportation or international fulfillment.
Where customs duties, import taxes, brokerage fees, or similar charges apply, responsibility for those charges will depend on the terms displayed during checkout and applicable law.
We will not intentionally impose undisclosed mandatory charges after checkout.
## 32. How do I contact Dealora Goods?
If you have questions about products, orders, shipping, returns, refunds, payments, or other customer service matters, please contact us.
Company Name:
Shenzhen Xinyuan Chengzhen Technology Co., Ltd.
Brand:
Dealora Goods
Company Address:
Room 706, Shouchuang Business Building
No. 5 Longhua Square 3rd Road
Fukang Community, Longhua Subdistrict
Longhua District, Shenzhen, Guangdong, China
Customer Service Email:
service@dealoragoods.com
Telephone:
+86 177 4115 7375